Our areas of expertise include commercial account recovery, billing and payment follow-up on restoration projects, collection of contractors’ invoices, and payment-status follow-up on pending claims. We currently work with more than 600 clients, primarily within the restoration, roofing, and construction industries.

Our experienced account specialists review invoices and completed documentation with customers to identify and address outstanding billing issues. We also assist with administrative challenges involving mortgage companies by facilitating communication, documentation, payment follow-up, and the processing of payments related to amounts invoiced for completed work.

Our account specialists communicate with insurance carriers regarding outstanding claim and payment matters, follow up on payment status, and help facilitate communication among the parties involved in the billing and payment process. Our team provides consistent follow-up when personnel changes, missing documentation, or other administrative delays affect payment processing. We have extensive experience communicating professionally with major insurance carriers while remaining focused on resolving outstanding account and payment issues for our clients.

RSA is also experienced in supporting complex, high-value accounts arising from large-loss restoration and storm-response projects. We communicate and coordinate professionally with insurance carriers, public adjusters, property managers, homeowners’ and condominium owners’ associations, mortgage companies, property owners, and other relevant parties regarding documentation, billing, and payment matters.