Our areas of expertise include account recovery for delinquent jobs, billing and payment follow-up, insurance-claim resolution support, and assistance navigating the claim and payment process. We currently work with more than 600 clients, primarily within the restoration, roofing, and construction industries.

Our experienced representatives work directly with customers, including homeowners and business owners, to review project scopes and help identify and address outstanding billing or payment issues. We also assist with the administrative challenges that can arise when mortgage companies are involved, helping facilitate communication, documentation, follow-up, and the processing of funds owed for completed work.

Our insurance specialists communicate with carriers regarding outstanding claim and payment matters, assist with locating and tracking disbursed funds, follow up on replacement or reissued payments when appropriate, and help facilitate communication among the parties involved in the payment process. We involve the insured as needed and provide consistent follow-up when adjuster changes or other administrative delays complicate a claim. Our team has extensive experience communicating professionally with major insurance carriers while remaining focused on resolving outstanding account and payment issues for our clients.

RSA is also experienced in supporting large-loss and storm-related claims involving multiple parties. We specialize in professional communication and coordination with insurance carriers, public adjusters, property managers, homeowners’ and condominium owners’ associations, mortgage companies, property owners, and attorneys when applicable — helping our clients navigate complex documentation, communication, billing, and account-recovery matters.