A Specialty Consulting & Account Recovery Firm for the Emergency Services Construction Industry. Constantly Challenging Ourselves to Deliver More for Our Clients

Richard Stone & Associates is a specialty consulting and account recovery firm serving the restoration industry, staffed by experienced professionals with extensive knowledge of the industry’s unique billing, collection, and claim-support challenges.

Our team brings more than 60 years of combined experience serving the restoration industry, with specialized expertise in billing, collections, account recovery, and insurance-claim resolution support. From billing a routine service call to pursuing payment on an aged six-figure account, our experienced staff understands the complex challenges restoration companies can face when working to collect funds for completed work.

We assist our clients in navigating payment delays, disputed or outstanding balances, insurance-carrier issues, funds received but not remitted by property owners, and complicated accounts involving multiple parties. Our team communicates professionally with property owners, insurance carriers, public adjusters, property management companies, mortgage companies, and other parties involved in the billing and payment process to help move outstanding accounts toward resolution.

When an account requires legal services or litigation, those matters are handled by independent licensed attorneys.

If your restoration company is experiencing delayed payments, increasingly difficult collection issues, insurance-related payment complications, or other challenges getting paid for completed work, Richard Stone & Associates can help you pursue the funds your company is owed.

KNOWLEDGEABLE

Our specialization in the restoration industry gives us an in-depth understanding of restoration-related debt and the unique challenges associated with collecting these accounts. Restoration accounts are often more complex than typical consumer debt and may involve insurance proceeds, multiple responsible parties, detailed contracts, and industry-specific collection requirements.

Our experienced team understands how to pursue these accounts effectively while following applicable collection requirements and utilizing provisions available within our clients’ agreements. When supported by the client’s contract and applicable requirements, certain collection-related fees may also be recoverable from the debtor.

EXPERIENCED

Our extensive experience in restoration account recovery has exposed our team to virtually every type of delinquent payment situation—from homeowners with outstanding deductibles to complex, large-loss accounts involving corporations, property management companies, contractors, public adjusters, and other parties.

With experience handling accounts across the United States, Richard Stone & Associates has the resources and industry knowledge to assist clients with complex account-recovery matters across state lines and throughout multiple jurisdictions.

SKILLED

Insurance proceeds are a significant source of payment for many of our clients, making experience with the insurance-claim process an important part of effective account recovery. Our experienced team understands how to review estimates and supporting documentation to identify outstanding payment issues and help facilitate claim and payment resolution.

We assist with claim follow-up, track available and disbursed insurance funds, and help identify potential additional funds related to the work performed and documentation provided. When information encountered during the collection process raises concerns regarding potential fraud or misrepresentation, those concerns may be reported to the appropriate insurance carrier for its review.

PROFESSIONAL

Our clients benefit from professional, consistent communication with the parties involved in the account and payment process. RSA works to clearly communicate outstanding balances, supporting documentation, and payment expectations while maintaining productive working relationships with property owners, insurance carriers, and other involved parties.

Our industry-focused approach helps move accounts toward resolution while allowing our clients to maintain positive business relationships with insurance carriers and customers. When an account is resolved, we also assist with the administrative documentation necessary to properly close out the collection matter.

QUESTIONS ?

ASK AN EXPERT

No matter how complex the account, Richard Stone & Associates brings the experience and persistence needed to pursue payment and move it toward resolution.

WHAT OUR CLIENTS HAVE TO SAY

“Not only is Richard able to collect your fees, he almost always gets the customer to agree to pay his additional fees as well… He doesn’t collect a penny from you unless he’s able to recover the debt owed… Never again will my company go to another agency to recover debts owed to us.”

- Franchise Owner, Servpro

“I truly recommend Sydney and Richard Stone & Associates, I had a customer that had a claim denied and after several attempts I wasn’t able to recover any money from him, Sydney contacted me and I send her this unpaid account of over a year, the next day the customer called me asking for an arrangement!”

- Owner, PuroClean

“Your team is awesome, I worked 10 months trying to get paid and your team addressed at least a partial payment with lightning speed.”

PuroClean

“Richard has done and amazing job collecting our outstanding invoices on mitigation and remediation jobs… Whether the payment has already been issued to the homeowner or he was dealing directly with carrier, Richard has gotten the job done without damaging our relationships with adjusters, or our reputation in the community… I highly recommend using Richard Stone & Associates, I cannot praise them enough.”

- Treasurer/General Manager, Servpro

Phone: 1.888.779.8480 email: info@rstonefirm.com