A Commercial Debt Recovery Firm Serving the Emergency Services and Restoration Industry

Committed to Delivering Exceptional Service and Effective Account Recovery for Our Clients

Richard Stone & Associates is a commercial debt recovery firm serving the restoration industry. Our experienced professionals understand the industry’s unique billing, collection, documentation, and payment follow-up challenges.

Our team brings more than 60 years of combined experience serving the restoration industry, with specialized expertise in billing, collections, and commercial account recovery. From following up on billing for a routine service call to pursuing payment on an aged six-figure invoice, our experienced staff understands the complex challenges restoration companies may encounter when collecting payment for completed work.

We assist clients with payment delays, disputed or outstanding invoices, funds received but not remitted by property owners, and complicated accounts involving multiple parties. Our team communicates professionally with property owners, insurance carriers, public adjusters, property management companies, mortgage companies, and other relevant parties regarding outstanding billing, account, and payment matters.

If your restoration company is experiencing delayed payments, increasingly difficult collection issues, insurance-related payment complications, or other challenges collecting payment for completed work, Richard Stone & Associates can help pursue the payment amounts invoiced for those services.

KNOWLEDGEABLE

Our specialization in the restoration industry gives us an in-depth understanding of restoration-related accounts and the unique challenges involved in collecting payment for completed work. These accounts are often more complex than standard commercial receivables and may involve insurance proceeds, multiple parties, detailed contracts, extensive documentation, and industry-specific billing requirements.

Our experienced team uses client-provided contracts, invoices, payment histories, and supporting documentation to pursue outstanding commercial accounts professionally and in accordance with applicable collection requirements.

EXPERIENCED

Our extensive experience in restoration account recovery has exposed our team to a wide range of commercial collection challenges—from routine unpaid invoices to complex, high-value accounts involving corporations, contractors, property management companies, accounts-payable departments, and multiple decision-makers.

With experience handling commercial accounts across the United States, Richard Stone & Associates has the resources and restoration-industry knowledge to assist clients with complex account-recovery matters across state lines.

SKILLED

Insurance proceeds may be a source of payment for restoration projects, making professional communication and payment-status follow-up important parts of the account-recovery process. Our experienced team reviews client-provided invoices and completed documentation to identify outstanding billing issues and communicate with relevant parties regarding payment matters.

We follow up on the payment status of pending claims, track payment-related communications and documentation, and keep our clients informed throughout the collection process. Questions involving claim scope, coverage, potential fraud, or other matters outside Richard Stone and Associates’ collection role are referred to the contractor or client for appropriate handling.

PROFESSIONAL

Our clients benefit from professional, consistent communication with the parties involved in the billing and payment process. Richard Stone and Associates communicates regarding amounts invoiced for completed work, client-provided supporting documentation, and payment status while working to maintain productive relationships with property owners, insurance carriers, and other relevant parties.

Our industry-focused approach helps move outstanding commercial accounts toward resolution while allowing clients to maintain positive business relationships. Once payment matters are resolved, we also assist with the administrative documentation needed to properly close the collection account.

QUESTIONS ?

ASK AN EXPERT
  • storm
  • fire
  • floods

No matter how complex the account, Richard Stone & Associates brings the experience and persistence needed to pursue payment on outstanding invoices and move the account toward resolution.

WHAT OUR CLIENTS HAVE TO SAY

“Not only is Richard able to collect your fees, he almost always gets the customer to agree to pay his additional fees as well…  He doesn’t collect a penny from you unless he’s able to recover the debt owed… Never again will my company go to another agency to recover debts owed to us.”

- Franchise Owner, Servpro

“I truly recommend Sydney and Richard Stone & Associates, I had a customer that had a claim denied and after several attempts I wasn’t able to recover any money from him, Sydney contacted me and I send her this unpaid account of over a year, the next day the customer called me asking for an arrangement!”

- Owner, PuroClean

“Your team is awesome, I worked 10 months trying to get paid and your team addressed at least a partial payment with lightning speed.”

PuroClean

“Richard has done and amazing job collecting our outstanding invoices on mitigation and remediation jobs… Whether the payment has already been issued to the homeowner or he was dealing directly with carrier, Richard has gotten the job done without damaging our relationships with adjusters, or our reputation in the community… I highly recommend using Richard Stone & Associates, I cannot praise them enough.”

- Treasurer/General Manager, Servpro
  • allstate
  • nationwide
  • puroclean
  • servpro
  • farmers insurance
  • servicemaster
  • Restoration 1